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How Poor Usability Can Kill Your Copy and Conversions

October 9, 2008 by admin  
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How Poor Usability Can Kill Your Copy and Conversions
It’s funny how we, as website owners, don’t always think like our visitors. A course of action that might seem perfectly obvious to us may stop our visitors right in the middle of their buying process. Take, for instance, e-commercetype copy. Do you realize that what happens after your customers read your copy could make or break your sale? I’m not talking about shopping cart abandonment. I’m talking about good communication that keeps the buying cycle moving forward. Let me give you a real-world example.

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